Returns and refunds are handled according to the seller policy, product category, order condition, and applicable law. Sellers Login helps document the request, coordinate seller review, and keep customers informed.
Last updated: June 8, 2026
A return request is reviewed against the product condition, delivered item, invoice, and seller-specific return window.
Refunds begin after seller approval and, where required, successful pickup and quality check of the returned item.
For damaged, defective, or wrong items, a replacement may be offered instead of a refund when stock is available.
Some cases cannot be approved because the product cannot be verified or the request falls outside the accepted policy.
Raise a request with order ID, reason, and supporting photos if needed.
Seller or support team reviews eligibility and next action.
Pickup, replacement, or refund is initiated after approval.
Final refund or replacement update is shared once verification is complete.