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Policies
Return and Refund Policy
Return eligibility, refund flow, and category-specific limitations for commerce activity on SellersLogin.
Return Eligibility
Return acceptance depends on the seller policy, product condition, and the category involved. Some products may be marked non-returnable, replacement-only, or final sale.
Refund Flow
Refunds are generally initiated after return or cancellation verification. Timelines can vary depending on the payment method, bank processing, and the seller's internal review requirements.
- Orders may usually be cancelled before dispatch
- Used, damaged, or incomplete returns can be rejected
- Refunds can take additional time to reflect in the original payment source
- Supporting images or videos may be needed for damaged-order claims
Exceptions
Customized products, digital goods, hygiene-sensitive items, or categories explicitly marked non-returnable may not qualify for return or refund.